eLearning FAQ for Users

eLearning is your gateway to accessing training or educational content, available through Manger from any internet-connected computer or mobile device. It's a convenient way to engage in personal development and complete necessary training online.

For information on how to log in, visit eLearning: Initial Login (Users).

Manager is an online portal you can access using the internet. With your unique username and password, you can log into Manager to engage with and complete your eLearning courses.

Supported web browsers (Note: Web cookies and JavaScript must be enabled):

• Google Chrome (current and previous version)
• Microsoft Edge (current and previous version)
• Apple Safari (current and previous version)

If you're missing past due courses, it might be because additional time wasn't added for course completion beyond the due date. Also, check you're looking in the right section; you should be in My Learning Plans not My Courses.

For more information on where you can and cannot take past due courses, see Menu Options

It may be that you are not using a supported browser (see recommended browsers above). More likely, the pop-up window has been blocked, disable the pop-up blocker and try the play the course again. 

If the course is still not playing, contact Alchemy Support at Support@AlchemySystems.com or 1-888-988-8832 (Mon-Fri, 3am-7pm CST)

For more information on how to play a course in eLearning, visit eLearning: Taking an eLearning Course.

Your eLearning sessions will automatically end after 60 minutes of inactivity. This timeout is in place to protect the security of your session. If your session times out, you'll simply need to log back in to pick up where you left off in your eLearning course.