This article covers commonly asked questions about the Playbook application. These questions cover aspects of the application within Manager and the application itself.
In Playbook
Where is my Job qualification?
View answer
Try to Sync with Manager. If that does not work, then check in Manager to make sure the Job Qualification is available for the worksite you are logged into.
Why is my course not showing up in Playbook?
View answer
Check if your course is available in Playbook, if it's a Company Specific eLearning or Player course, a test or eval it is not supported by Playbook.
Can I observe an employee through Playbook?
View answer
You cannot observe an employee in Playbook, however you can click on the Observation in Playbook, and it will launch the Coach app. In Coach you can observe the employee. After submitting the Observation and syncing Coach, the Observation will appear as a completed part of the Job qualification.
Why can't I publish my Playbook course in Playbook?
View answer
You might not have the admin access to publish courses. Save your course as a draft and contact your Alchemy administrator to publish it.
Playbook gave me a 'Customer name not found' message when I entered my Manager site. What do I do?
View answer
It may be your worksite is not enabled for Playbook, please contact your Account Manager.
Can I use Creator courses in Playbook?
View answer
Yes
Can Playbook courses be used in Player?
View answer
With Player 8.02 and up, yes.
In Manager
I'm trying to create a Job qualification, but cannot find the section in Manager, why?
View answer
Your manager access does not supervise a Playbook worksite, does not allow access to Playbook (Copper) OR Playbook isn't enabled for the worksite. Contact your Alchemy Administrator.
My supervisor told me to assign employees to a certain Job qualification, but I cannot see it on the list in Manager. Why?
View answer
You are not supervising the worksites the Job Qualification is enabled for. Your supervisor must edit the Qualification plan to include your worksite.
Do Job qualifications expire?
View answer
They can! It is up to the administrator who creates the job qualification to decide if it will expire or not. If it is selected for a job qualification to expire, it will last 6 months, 1 year, 2 years or 3 years before expiration. A renewal window will be chosen that gives the user a certain amount of time (30, 60 or 90 days) to retake the training before the expiration. If the expiration is not selected, the user will remain qualified indefinitely, unless the job qualification is revoked.
Can a Job qualification be revoked?
View answer
Yes, once a user is qualified for a job task, that job qualification can be revoked in Manager. Likewise, a user can be provisionally qualified, or granted qualification without completing the necessary activities. This can only be completed by a Qualification Admin in Manager. To learn more, see Playbook: Manager > How to Revoke a Job Qualification or Playbook: How to Provisionally Qualify a User.
Can you add playback speed feature to play at different speeds?
View answer
No, we currently do not offer a playback speed feature for Playbook videos. However, you can speed up the video using video editing software. Please note that this change will not be adjustable during playback within the Playbook.
Where can I access Playbook drafts within Manager?
View answer
Drafts are helpful to edit and approve a course before publishing. These drafts are located in the Pending Courses under Activities in Manager. They can also be found under Activities, then Courses, then Playbook Course Builder.