Admin and User Management FAQs

Alchemy Manager features four primary admin access levels: Platinum, Gold, Silver, and Copper, each providing a distinct set of permissions ranging from full managerial control (Platinum) to basic viewing rights (Copper). Additionally, the Diamond level offers unrestricted viewing of all groups and worksites, with the added ability to lock categories.

Merging user records in Alchemy Manager requires Platinum admin access. This level ensures that sensitive actions such as merging user data are reserved for top-level administrators.

Alchemy Manager caters to non-English speaking admins by providing multi-language support. Admins can select their preferred language from the Profile page under Preferences, ensuring a user-friendly interface tailored to individual language needs.

Merging duplicate users in Alchemy Manager involves removing one of the duplicate user records. In contrast, validating a user in Player transfers the training records to the active user in Manager and removes the "temporary" account created via Player. This process ensures a consolidated and accurate user record and is typically performed by a Gold admin.

Yes, Alchemy Manager allows the merging of multiple user records into a single account, ensuring streamlined user management and data consolidation.

Yes, Alchemy Manager offers notification settings that can be configured to alert users about new course assignments. This feature, accessible through the Profile page under Preferences, ensures that users stay informed about their training schedules. Note that for email notifications, an email address must be included in the user's profile.

Passwords for Manager must be between 6 to 50 characters in length and require at least two different types of characters: alpha, numeric, or special. While special characters are not mandatory, and upper & lower case is not required, the system enforces a lockout after 5 failed attempts, requiring a 15-minute wait before the account is unlocked. When changing passwords, it must be different from the last 6 passwords. New profiles are required to set a new password upon their first sign-in. 

The option to reset Manager passwords is available. When enabled and the designated amount of the days has been met, the user will be prompted to change their password upon their next sign-in attempt.

In Alchemy Manager, a user can be assigned to multiple groups but is limited to being assigned to only one worksite. This structure allows for flexible grouping while maintaining a clear association with a specific worksite.

System groups in Alchemy Manager are admin-created and managed, offering tailored categorization and learning plan assignments. Conversely, corporate groups are auto-updated through HR integration and are not subject to manual edits or deletion, ensuring streamlined organizational integration.

Yes, system groups in Alchemy Manager are fully editable, allowing administrators to tailor groups according to the evolving needs of the organization.

No, members cannot be manually added to a Corporate Group after the initial setup in Alchemy Manager. Corporate groups are typically updated automatically through HR Integration and are not designed for manual member additions.

In Alchemy Manager, you cannot directly create a copy or duplicate of an existing group. However, you can create a new group and add users from the group you want to replicate, effectively creating a new group with the same members.

When a member of a group is terminated and therefore archived in Alchemy Manager, the Members listing will be updated to indicate which members are archived, maintaining clear and current records of group composition.