How to Archive Users

In this article:
Archiving a User
Viewing Archived Users
Unarchiving a User​

Archiving a User

Archiving users enables you to maintain an accurate count of active users, which ensures that you are properly billed​

1. From your Manager website, navigate to the Users section
2. Select User Listing
   • For Platinum and Diamond Admins this will be under Users and Admins
3. Search for the user with the provided search tools
   
4. Select the box next to the user’s name
   • You can select more than one name to archive multiple users
     
5. Navigate to the bottom of the page and select the Archive button
   
6. A pop-up window will ask if you wish to archive users; select the Apply button

View Archived Users

Note: The User Listing search tools filter out archived users by default.  To access an archived user’s record follow the steps below.

1. From the User Listing, select Filter
   • For Platinum and Diamond Admins this will be under Users and Admins
     
2. Check the box for including Archived Users
3. Select Apply 
   

Un-Archive a User
 

Note: A user may be un-archived if they are rehired with your organization, retaining their previous training records.​  The Unarchive function restores the user to active status. The user can once again take eLearning courses, and after a download in Player, the user can participate in Group-Based training sessions. 

1. From the User Listing, filter your results to see archived users. See View Archived Users for steps.
2. Search for an archived user with the provided search tools
3. Select the box next to the archived user’s name
   • You can select more than one name to unarchive multiple users
4. Navigate to the bottom of the page and select the Unarchive Button
   
5. A pop-up window will ask if you wish to unarchive users; select the Apply button