Employees can receive email alerts when training is assigned and when it's nearing the due date. Alerts begin 10 days before the due date and continue through any late completion window included in the Learning Plan. Employees can enable training emails in two ways. This article explains both methods and outlines when emails are sent.
Note: The employee must have an active e-mail address associated with their user profile in the Alchemy Manager website. The e-mail address can be a personal or work e-mail, as this is not monitored by Alchemy.
Initial Enrollment and Email Notification Options
During the initial login to eLearning, the employee will see the following pop-up page:
- To receive alerts when training is coming up due, they must check the box that says "Daily summary when training is due within 10 days":
- Note: Emails will be sent daily when there is training due beginning 10 days before the due date, and continuing until the end of any extended late completion window, if applicable.
- To receive alerts when new training has been assigned, they must check the box that says "Notifications when new training is assigned":
- Note: If the learning plan is already active, a single email notification will be sent after the assignment. However, if the learning plan is scheduled for the future, they will receive an assignment notification at start of the learning plan.
- Select SAVE.
Alternate Enrollment and Email Notification Options
If the employee does not opt-in to e-mail notifications at the first appearance of the pop-up, they do have the option to opt-in under their eLearning user profile.
Upon eLearning sign-in, the employee can select "My Profile".
- To receive alerts when training is coming up due, they must check the box that says "Daily summary when training is due within 10 days"
- Note: Emails will be sent daily when there is training due beginning 10 days before the due date, and continuing until the end of any extended late completion window, if applicable
- To receive alerts when new training has been assigned, they must check the box that says "Notifications when new training is assigned"
Note: If the learning plan is already active, a single email notification will be sent after the assignment. However, if the learning plan is scheduled for the future, they will receive an assignment notification at start of the learning plan.
- Select SAVE.
Timing of Automated Training Emails
Each type of training email is managed by its own daily process. For assigned Learning Plan notifications, emails are only sent if the plan was either subscribed to or started within the past 24 hours—this helps avoid sending reminders for old or inactive plans. These daily processes run once every day, though the exact timing may vary based on system load or scheduled maintenance.
If email notifications are not being received, please verify that they are configured correctly using the instructions above.