This article addresses frequently asked questions. Additional details can be found in the Creator section of the Help Center as well as the Standards, Tips and Tricks and Creator Best Practices articles.
Installation / Exporting:
How do I install Creator?
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To download Creator, simply Download the Alchemy Creator Installer and follow the prompts.
Why can't I authenticate when I try to export a course?
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Some customers are encountering authentication issues when attempting to use the translation or course import tool in Alchemy Creator. To mitigate this, Alchemy has implemented a secondary authentication method for customers who face issues with Webview2, which is associated with Microsoft products. This method, known as the short-lived token, is designed to assist those experiencing these specific issues. Visit Authenticating Credentials in Creator for more information.
System Requirements and Limits:
Is there a limit to the size of Creator courses?
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There is a file size limit of 1,024 MB for .SISTEM files. Visit Standards, Tips and Tricks for more technical and media information for Creator.
What are the character limits for Creator courses?
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Point Slides: 280
Characters Question Text: 276
Characters Answer Text: 100
Characters Game show Text: 80
Characters Caption Text on video slides: 280 Characters
Translations:
I have attempted to translate a completed Creator course from English to Spanish, but I do not see that it was changed.
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Your original file is unchanged. The translated version will appear as a separate file in the same location. In the case of a translation to Spanish, it will have a filename ending with translated es.pptx.
How are course translations handled in Creator?
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There are over 80 languages to choose from. Alchemy Creator uses Google Translator, and it is always recommended to have a native speaker of the translated language check the course before using it for training. Refer to our How to Translate Content in Creator and Translate Best Practices for more information.
Course Creation and Design:
I have additional videos and files that I would like to include in my course but would exceed the 1024 MB limit. Are there other options?
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One option would be to split your content into multiple courses. You can also add hyperlinks to your Creator course. Simply look for the hyperlink icon within the slide types to add that into the course.
How many images can I add to each slide in Creator?
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- Point Slides, Remediation slides, and Game Show Question slides can support one image per slide.
- Question slides (including remediation question slides) can support images for question text and answer text.
Note: There are multiple question types in Creator. The number of images allowed for question slide types vary.
Can I use media from a shared drive or cloud?
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Media can be inserted locally or though a cloud/shared drive. Be sure that the location/software that you are saving to is open and operational to be performed successfully.
What methods are available for recording/editing voiceovers?
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Creator has the ability to record voiceovers and is available anywhere you see the microphone icon. Use of a cardiod microphone is recommended but not necessary. Audacity is an audio editor that is free and used often. Refer to Creator Best Practice for more details.