Customer Resources

Available Resources

1. The Help Center
   • Website accessible from Manager Home Page providing instructional videos & articles for the different components of the Alchemy platform including articles on how to maintain your Alchemy Site. 
2. Mastering Alchemy Courses
   • Over 30 eLearning courses geared at setting your admins and training team up for success on the Intertek Alchemy platform.
3. The Client Corner
   • Landing page for easy access to direct links for Learning Unplugged, Alchemy Help Center, Product News & Product Minimum Requirements.
4. Product News & Updates
   • Subscribe to a quarterly email that provides a recap of that quarter’s product news releases you may have missed. 
   • View blog posts on all our product updates.

Accessing each Resource

The Help Center

1. Go to your Alchemy Manager Website (www.sistemlms.com/yourcompanyname).
2. Click on your name dropdown in the dropdown.
3. Click Help.
   
4. Navigate to the component you wish to learn more about.
   • You can also search from specific topics such as "Learning Plans"
     

Mastering and Onboarding Alchemy Courses

1. Go to your Alchemy Manager Website (www.sistemlms.com/yourcompanyname).
2. Select your name dropdown in the dropdown. 
3. Select eLearning.
   
4. Click Course Catalog on the left navigation pane. 
5. Select Alchemy Resources from the Category drop-down.
6. Click on the Play icon for the desired course or exam.

The Client Corner

1. Access Alchemy home page.
2. Click on Client Corner on the far right upper corner.  
3. Navigate to the desired area.
   

Product News & Updates

1. Follow steps 1, 2, and 3 from above to get to the Client Corner.
2. From the Client Corner page select, the Stay Informed under Product News.
3. Input required information at the top of the page to subscribe and receive Product News & Updates to your email.
4. Scroll to view all recent Product News & Updates.