Observations have five different question types designed to fairly and accurately assess the user's performance and assign a compliance status. This article describes each question type and how they are scored. For each question, one is marked as the correct answer.
Note: Refer to our How to Create an Observation, for step-by-step instructions on building an observation.
When creating an observation and building your draft, you will have the option to choose from different question types.
Observation Question Types and Scoring
Carefully crafting your questions, selecting answer choices, and understanding the scoring process ensures you fully comprehend how compliance is determined after your observations. See the chart below for details on our question types and scoring.
|
Question Type |
Description |
Scoring |
|
Compliance |
Designed to assess knowledge of compliance for critical tasks. These are often used for answers with minimal variation and offers three possible responses. |
- compliant (User receives credit) - non-compliant (User does not receive credit) - not applicable (User's credit is deducted) |
|
Partial Compliance |
Partially compliant refers to evaluating which aspects of the requirements are met, though not all are fulfilled. This question can assist with identifying training gaps and misconceptions. |
- compliant (User receives credit) - partially compliant (User does not receive credit) - not compliant (User does not receive credit) - not applicable (User's credit is deducted) |
|
Safe / At Risk |
Designed to measure if Users understanding is of minimal to no potential for harm or danger (safe), or if Users understanding has significant possibility of negative consequences or injury (At risk). |
- Safe (User receives credit) - At Risk (User does not receive credit) - Not Applicable (The user's credit is deducted) |
|
Scaled Score |
Represents a user's response as a percentage instead of a whole. Scaled scores are effective indicators of a user's performance level on tasks, especially those that demand a high degree of thoroughness. |
The scale and scoring is available in the following increments: - 100% - 80% - 60% - 40% - 20% - 0% - Not Applicable Answer |
|
Yes/No |
These are often used for answers in a closed-ended response instead of allowing for open-ended discussion since only two possible responses are available. |
- Yes (User receives credit) - No (User does not receive credit) |