Tips for Large Sessions

Remote Maintenance/Behavior Considerations

Bringing together multiple remote sets for a large session?

• Label the base station being used and all remotes with their respective RF Channels

Use good battery maintenance:

• Keep a battery change log with the goal to replace batteries before they die
• Remove the numbered battery covers one at a time to avoid mix-ups

Prevent putting the remotes in lock or sleep mode:

• Do NOT close your laptop or otherwise exit Player mid-session
• Taking a break while Player is active? Leave your remotes in the room!
• Keep remotes within 75 feet of the base station at all times
  • Out-of-range remotes will power off after 45 minutes (participant will be unable to answer)
  • Remote will need to be added back via the add/remove remotes option

Pre-Session Set Up

Ensure a smooth training day! Verify the following:

• Player is loaded on the training computer
• Base station plugged into the training computer
• Enough remotes for all participants, plus a few spares in case you need to swap out a remote
  • Recommended: 3-5 spare remotes, plus a spare pack of AAA batteries
• Remediation Prevention (found in Presentation Options) is turned ON
• Projection equipment is functional
  • Large room? Consider projecting the training session onto multiple screens
  • Verify that participants can see and read the projected images from the back of the room
• Audio is strong and can be heard in all areas of the room
  • Recommended: Good external speakers

Tip: Remote missing or damaged? Navigate to the Enrollment tab and click the Restore button to see a list of the previous session’s participants and associated remotes

Enrollment Considerations

Room Logistics

• Where will people line up for registration?
• Is there a clear walking path?
• Is the room big enough?

Two Facilitators

• Main facilitator: Finds names in application and helps participants swipe their badges
• Second facilitator: Hands remotes to participants, verifies that the registration button is pushed
• Practice ahead of time to ensure a smooth, accurate enrollment process

Challenge: One customer enrolled 60 people in 3 minutes. How fast can you do it?

During the Session

Allow extra time

• More participants = More remediation questions
  • Recommendation: Set Global Playlist Control Remediation to 1
  • If you decide to set Remediations to 0, let participants know that a single incorrect answer will cause an “In Progress” status for that course, and they will need to retake the course

Utilize helpers throughout the room

• Give helpers spare remotes; the closest helper can bring a spare remote to anyone who needs it
• Enables faster remote switches, keeps the training on track

Set expectations; make sure that participants know that:

• The light under the question mark (?) on the remote turns green when their answer has been accepted
• They may need to press their answer more than once; keep pressing if the light is still red
• Their name or remote number will disappear from the screen once their answer has been received

For information on troubleshooting remote issues, view the article Remote Troubleshooting